Refunds & Returns

Return & Refund Policy 

No refunds, exchanges, or returns are approved without prior authorization byNTRL/Hemp Oil Distro LLC. 

Any open product cannot be returned. Only damaged products are eligible for refunds. 

If the carrier service has lost your package, or your package was tampered with before you received it, please contact the carrier service directly. 

There are absolutely no exchanges for any reason. 

 

Cancellations 

Once an order has been placed, it cannot be cancelled. Please review your order fully before checking out on the site. Once an order has been placed, the order will be processed and shipped. 

 

Auto-Canceled Orders 

CBD and Delta 8 are illegal/restricted in certain states, it is our job to ensure orders are not completed and fulfilled to these areas. This decision is up to NTRL/HEMP OIL DISTRO LLC, and at our discretion. We reserve the right to refuse service to anyone, for any reason. 

 

Receiving the Wrong Product 

If you feel that you have received the wrong product, please contact us within 48 hours of receiving your order.